Privacy Policy

Your privacy and data security matter to us

Last updated: October 21, 2025

Introduction

At Arabian Serenity, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home spa services in Dubai.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Name and contact information (phone number, email address)
  • Home address where services will be provided
  • Payment information (processed through secure payment providers)
  • Health information relevant to massage treatment (allergies, medical conditions, preferences)
  • Appointment history and service preferences

Usage Information

  • Information about how you interact with our website
  • Browser type and version
  • Device information
  • IP address and location data

How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our spa services
  • To process your bookings and payments
  • To communicate with you about appointments, changes, and updates
  • To customize and improve our services based on your preferences
  • To send promotional communications (with your consent)
  • To comply with legal obligations and protect our rights
  • To ensure therapist safety and appropriate service delivery

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With Service Providers: We share necessary information with our certified therapists to deliver services to you
  • For Legal Purposes: When required by law, court order, or governmental regulation
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition
  • With Your Consent: We may share information for any other purpose with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption (SSL/TLS)
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request correction of inaccurate or incomplete information
  • Deletion: You can request deletion of your personal information (subject to legal obligations)
  • Opt-Out: You can opt out of marketing communications at any time
  • Data Portability: You can request a copy of your information in a structured format

To exercise these rights, please contact us at info@arabianserenity.com or call +971 58 640 3899.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. However, disabling cookies may limit some website functionality.

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: